Frequently asked Questions
Landlord and Tenant Protection Frequently asked questions.
- General Questions
- Agent Questions
- Landlord questions
- Tenant Questions
What is the Tenant Rating system?
The Tenant Rating system allows landlords to rate tenants at the end of their tenancy based on key factors like communication, rent payments, and property care. This rating follows the tenant, helping future landlords and agents make informed decisions.
How does the platform simplify tenant referencing?
Our platform streamlines the process by allowing tenants to submit all necessary information through a secure online portal, eliminating the need for multiple checks and follow-ups by landlords or agents.
Can tenants see their own ratings?
Yes, tenants can view their ratings through their portal after the tenancy ends.
Is the platform available to both landlords and agents?
Yes, the platform is designed to serve both landlords and agents, making tenant referencing and management easier for both parties.
How do I rate a tenant at the end of their tenancy?
After the tenancy ends, you’ll be prompted to rate your tenant through our platform, evaluating their communication, rent payments, and the condition of the property.
Can I view a tenant's past ratings before accepting them?
Yes, our platform allows you to view the star ratings of prospective tenants, providing insight into their rental history and helping you make a more informed decision.
What should I do if a tenant disputes their rating?
If a tenant disputes their rating, they can submit an appeal through our platform, and we’ll review the case to ensure fairness.
How do I get started with the tenant referencing process?
Simply send your prospective tenant a link to our portal, where they can provide all the necessary information for referencing.
How does the platform benefit agents?
Our platform streamlines the tenant referencing process, saving you time and effort by providing quick access to tenant history, ratings, and submitted documents, all in one place.
Can I earn commission from tenant insurance products?
Yes, agents can earn commission from recommending our tenant insurance products, such as tenant contents and liability insurance.
How do I refer tenants to the platform?
You can refer tenants by sending them a link to our portal, where they can complete the referencing process and supply all the required documents.
Can I purchase rent guarantee insurance for landlords?
Yes, as an agent, you can purchase rent guarantee insurance through your agent portal and mark up your services for landlords.
How does the Tenant Rating system work?
At the end of your tenancy, your landlord will rate you based on your communication, rent payments, and how well you maintained the property. This rating will follow you to future rentals.
Can I see my rating from previous tenancies?
Yes, you can view your rating through your account on our platform once your tenancy ends.
How do I improve my tenant rating?
You can improve your rating by maintaining good communication with your landlord, paying rent on time, and keeping the property in good condition throughout the tenancy.
Can I dispute a low rating?
If you believe your rating is unfair, you can submit a dispute through our platform, and we will review the case.